Terms of sale
General Terms and Conditions of Sale
Last updated: June 27, 2026
1. Seller information
This website is operated by Nosteria.
Seller: CP Global Corp SASU
SIREN: 101454155
Registered office: 60 rue François 1er, 75008 Paris, France
Email: contact@thenosteria.com
2. Scope
These General Terms and Conditions of Sale apply to all orders placed on the Nosteria website by consumers. By placing an order, the customer confirms that they have read and accepted these Terms.
3. Products
The essential characteristics of each product are presented on the relevant product page. Product photos, descriptions, colors and visuals are provided as accurately as possible. However, slight differences may occur depending on screen settings, lighting, or product updates.
4. Prices
Product prices are displayed on the website in the currency shown at checkout and include applicable taxes where required. Shipping costs, if any, are displayed before the customer confirms the order.
Nosteria reserves the right to change prices at any time. Products are invoiced based on the price displayed at the time the order is confirmed.
5. Orders
The customer is responsible for ensuring that all information provided when placing an order is accurate, complete and up to date, including delivery address, email address and contact details.
After placing an order, the customer will receive an order confirmation by email. Nosteria reserves the right to refuse or cancel any order in case of fraud, suspected fraud, payment issue, abnormal order, incorrect information, or legitimate reason.
6. Payment
Payment is due immediately at the time of order. Available payment methods are displayed at checkout. The order will only be processed after payment has been successfully confirmed.
Payments are processed through secure third-party payment providers. Nosteria does not store full payment card details.
7. Shipping and delivery
Orders are processed within 2–4 business days after the order is placed, excluding weekends and public holidays.
Once the order has been processed and shipped, the estimated delivery time is 7–14 business days.
Delivery times are estimates and may vary depending on the destination, carrier, customs procedures, public holidays or circumstances beyond our control.
The customer will receive a shipping confirmation email when the order has been shipped.
8. Right of withdrawal
For eligible orders, consumers have the legal right to withdraw from their purchase within 14 days from the day they receive the product, without giving any reason.
To exercise this right, the customer must contact Nosteria at contact@thenosteria.com before the end of the withdrawal period, clearly stating their decision to withdraw from the order.
The customer must return the product within 14 days after notifying Nosteria of their decision to withdraw.
Unless the product is faulty, damaged, or incorrect, return shipping costs are the responsibility of the customer.
9. Exceptions to the right of withdrawal
The right of withdrawal may not apply in certain cases provided by applicable law, including but not limited to:
- products made to the customer’s specifications or clearly personalized;
- sealed products that cannot be returned for hygiene or health protection reasons once unsealed after delivery;
- products that have been used, damaged, or returned in an unsuitable condition.
10. Refunds
In case of valid withdrawal, Nosteria will refund the customer using the original payment method, unless another method is expressly agreed.
The refund will be processed within the legal timeframe after Nosteria has been informed of the withdrawal. For sales of goods, Nosteria may wait until the returned product has been received or until the customer has provided proof of shipment.
Original standard shipping costs may be refunded where required by applicable law. Additional shipping costs resulting from the customer choosing a more expensive delivery method than the standard delivery option are not refundable.
11. Commercial return policy
In addition to the legal right of withdrawal, Nosteria may offer a commercial return policy described in its Return & Refund Policy. This commercial policy does not limit the customer’s legal rights.
To view the Return & Refund Policy, please visit: https://thenosteria.com/policies/refund-policy
12. Damaged, defective or incorrect products
If the customer receives a damaged, defective or incorrect product, they must contact Nosteria as soon as possible at contact@thenosteria.com with their order number and photos of the issue.
If the issue is confirmed, Nosteria may offer a replacement, repair, refund, or another appropriate solution in accordance with applicable law.
13. Legal guarantees
Customers benefit from the legal guarantees provided by applicable consumer protection laws, including the legal guarantee of conformity and the guarantee against hidden defects.
Under the legal guarantee of conformity, the customer may request that a defective or non-conforming product be repaired or replaced, subject to the conditions provided by applicable law.
These legal guarantees apply independently of any commercial guarantee or return policy offered by Nosteria.
14. Customer service
For any question regarding an order, delivery, return, refund, or product issue, the customer may contact Nosteria at:
15. Liability
Nosteria cannot be held liable for any indirect damage, loss of opportunity, or damage resulting from misuse of the product by the customer.
Nosteria is not responsible for delays or failures caused by circumstances beyond its reasonable control, including carrier delays, customs delays, strikes, natural disasters, technical incidents, or force majeure events.
16. Personal data
The collection and processing of personal data are governed by Nosteria’s Privacy Policy, available on the website.
17. Intellectual property
All content available on the website, including texts, images, logos, graphics, videos and product visuals, is protected by intellectual property laws. Any reproduction or use without prior written consent is prohibited.
18. Consumer mediation
In the event of a dispute, the customer should first contact Nosteria’s customer service in writing.
If no satisfactory solution is found, the customer may refer the matter to a consumer mediator, in accordance with applicable consumer mediation rules.
Mediator details to complete:
Name of mediator: [TO COMPLETE]
Address: [TO COMPLETE]
Website: [TO COMPLETE]
19. Governing law
These Terms are governed by French law, without prejudice to any mandatory consumer protection rules that may apply in the customer’s country of residence.
20. Contact
Questions about these General Terms and Conditions of Sale should be sent to: